We get… the importance of customer service.
You get… quality agents.
Today’s call centers require agents with new levels of expertise and precise skills. Finding and retaining the right fit, however, may be easier said than done.
We get it!
When the pressure is on to meet sales goals or resolve difficult situations, many agents can’t handle the rejection or stress. Employees must be able to work well with people, ready to answer questions, and provide support… all with a positive attitude.
Remedy puts the right agents on the job, resulting in instant productivity, lower turnover, and greater control. We dig deep to uncover the strengths and weaknesses of each candidate.